Frequently asked
questions

Every request gets an upfront, AI-generated price estimate based on the type of service, your location, time of day, and demand. There's no bidding — you see the price before you confirm, and that's what you pay.

No. The price you accept is the price you pay. If a tasker needs to perform extra work outside the original scope (for example, a longer tow than estimated), you'll be asked to approve any change before it's added.

Your payment method is authorized when you book. You're only charged once the task is completed. If a task is cancelled before a tasker is dispatched, the authorization is released.

Tap Get help now, pick the service you need, drop a pin on your location, and confirm the price. We'll match you with the closest available tasker in seconds.

Right now Pintask is built for on-demand requests. Scheduled bookings are on the roadmap.

Roadside assistance and towing are live today. Moving and locksmith are coming soon — more categories are being added regularly.

We match based on proximity, availability, vehicle/equipment fit, and tasker rating. The goal is the fastest qualified arrival, not the cheapest bid.

Yes. Every tasker passes ID verification and a background check before going live, and continued participation depends on maintaining a high customer rating.

If nobody nearby is available, we'll let you know quickly so you can try again or adjust your request. You're never charged for a request that doesn't get fulfilled.

All major credit and debit cards, plus Apple Pay and Google Pay where supported by your device.

If something goes wrong with your task, contact support from the task's chat thread within 7 days. We review every refund request and resolve them promptly.

Tipping is optional and never expected. If a tasker went above and beyond, you'll see a tip option after the task is marked complete.

Use Sign in to create an account with your phone number or email. You can also start a request as a guest and finish account setup at checkout.

Open the task from your home screen and use the in-task chat to message your tasker or our support team directly.

Apply through our tasker onboarding. You'll need a valid ID, the right equipment for your category, and to pass our background check.